Returns

Customers may return products within 7 days from the date of receipt.

• The company reserves the right to inspect the condition of the product before approving any return, refund, or exchange. Customers are required to record a video while opening the parcel as proof.

• The company accepts returns under the following conditions:

  • Products damaged during shipping

  • Incorrect items received, missing items, or products not as described

  • In cases where the parcel is returned due to refusal of delivery, the company reserves the right to resend the order. Refunds will be processed in the next step

  • In cases where delivery cannot be completed due to force majeure (such as natural disasters, terrorism, political unrest, etc.), if the situation prevents delivery for more than 7 days, the company will proceed with a refund

• Returned products must meet the following conditions:

  • The product must be in its original condition, with original packaging and all tags intact

  • Once the company receives the returned item, it will be inspected to confirm it is in its original condition before proceeding with the next steps

  • Returns that do not comply with our policy will not be approved, and the product will be sent back to the customer. The customer will be responsible for all related shipping and handling costs

• Return Process

  • Contact Customer Service at Tel: 089-609-2111 or Line Official Account: @ashleycosmetic

  • Inform the reason for the return and provide photos and a video of the product

  • Once the return is approved, the customer must send the product back to the company’s address

Refunds

• Once we receive the returned product, it will undergo a quality inspection to ensure it meets our return policy and is in acceptable condition

• In cases where the parcel is returned due to refusal of delivery, the company reserves the right to resend the order. Refunds will be processed in the next step

• In cases where delivery cannot be completed due to force majeure (such as natural disasters, terrorism, political unrest, etc.), if the situation prevents delivery for more than 7 days, the company will proceed with a refund

• Refunds will be processed via bank transfer to your account within 7 business days

• Shipping fees will be refunded only in cases where the product is defective or damaged

Exchanges

• Exchanges are accepted only for defective items or products received in the wrong model or color

• Requests must be made within 7 days from the date of receipt (the product must be in its original condition, with original packaging and all tags intact)

• Exchanges are subject to stock availability. If the item is out of stock, we reserve the right to offer a product of similar value or a different model. In all cases, the company reserves the right to issue a refund instead

• To request an exchange, please contact us via Tel: 089-609-2111 or Line Official Account: @ashleycosmetic

• If a replacement item is available, we will inspect the returned product and ship the replacement accordingly

• If a replacement item is not available, a refund will be processed after the returned product has been received